Returns policy.

You may request a return within 30 days of receiving your order. The product must be unused, uninstalled, in its original condition and returned with its original packaging and included items.

Email info@elvalighting.com.au before sending an item back. Include your order number and the reason for the return. Return instructions will be provided after the request is reviewed.

Unless the product is faulty or ELVA supplied the wrong item, the customer is responsible for return shipping. Approved refunds are issued to the original payment method after the returned item has been received and inspected. Original shipping charges are not refunded for change-of-mind returns.

If a product arrives damaged, is faulty, or is not what you ordered, contact ELVA with your order details. ELVA will assess the issue and provide the remedy required under Australian Consumer Law.

Every ELVA product is covered by a 2-year warranty. If a fault appears within the warranty period, email info@elvalighting.com.au with your order number and a description of the issue, and the claim will be assessed. A warranty claim does not replace the remedies available to you under Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under Australian Consumer Law.